Shipping policy

Shipping Policy

Last updated: July 20, 2026

Thank you for shopping with Western Muse, LLC. We are committed to processing and shipping your order as quickly as possible while ensuring it arrives safely.

Order Processing

Orders are typically processed within 3-5 business days after payment has been received.

Orders are processed Monday through Friday, excluding weekends and holidays.

During new collection launches, promotions, or periods of high order volume, processing times may be slightly longer. If a significant delay occurs, we will notify you using the email address provided at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

Any available shipping promotions or free shipping offers will be displayed on our website at the time of purchase.

Delivery Estimates

Delivery times begin once your order has been processed and shipped.

Estimated delivery times vary depending on your location and the shipping method selected at checkout. While we strive to meet all estimated delivery windows, delivery dates cannot be guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information so you can monitor your shipment.

International Shipping

Western Muse proudly ships internationally.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country’s customs authorities. These charges are not included in your order total or shipping costs unless otherwise stated.

Customs clearance procedures may occasionally cause delivery delays that are beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Western Muse is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us immediately at info@westernmuse.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Lost, Stolen, or Delayed Packages

Once your order has been transferred to the shipping carrier, the carrier assumes responsibility for delivery.

Western Muse is not responsible for packages that are lost, stolen, delayed, or damaged due to circumstances beyond our control, including carrier delays, weather events, customs processing, or incorrect shipping information provided by the customer.

If your tracking information indicates your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly before reaching out to us. We will gladly assist you in filing a claim whenever possible.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at info@westernmuse.com. Include your order number along with photographs of the damaged product and packaging so we can review your claim and work toward a resolution.

Questions

If you have any questions regarding shipping or your order, please contact us:

Western Muse, LLC
16170 N Elder St
Nampa, ID 83687
United States

Email: info@westernmuse.com