Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, free of stains, odors, pet hair, makeup, or other signs of wear, with all original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@westernmuse.com. Please note that returns must be requested before being sent back and should be mailed to the following address:

16170 N Elder St
Nampa, ID 83687
United States

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for all return shipping costs unless the return is due to a defective, damaged, or incorrect item. Items sent back without first requesting a return will not be accepted.

You can always contact us with any questions regarding your return at info@westernmuse.com.

Western Muse reserves the right to refuse returns that do not meet the requirements outlined in this Return & Refund Policy.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged during shipping, or you receive the wrong item, contact us within 7 days of delivery so we can evaluate the issue and work with you to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about your specific item.

Sale items, products marked Final Sale, and gift cards cannot be returned or exchanged.

Exchanges

The fastest way to ensure you receive the item you’d like is to return your original item. Once your return has been accepted, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, in its original packaging, and accompanied by your receipt or proof of purchase.

Refunds

Once we receive your return, please allow 3–5 business days for us to inspect the item. We’ll notify you once your return has been reviewed and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

If more than 15 business days have passed since your refund was approved, please contact us at info@westernmuse.com.